To ensure clarity, we define the following terms used throughout this Policy:
We collect and process the following categories of information:
We process your data and Lead Data for the following specific purposes:
Leadr Ai does not "sell" or "share" personal information for cross-context behavioral advertising. We may disclose personal information to service providers/processors to operate the Service, under contractual restrictions. As a California resident, you have the right to:
To exercise these rights, please email [email protected]. We will verify your identity via your registered business email and respond within 45 days.
We use third-party AI providers solely to generate responses and perform real-time text processing. We configure and contractually require our AI providers to not use Lead Data to train their generalized AI/ML models, where such controls are available under the provider’s terms for API customers. Where an AI provider does not offer a no-training control for a given service, we will not use that service for processing Lead Data.
We minimize the data sent to AI providers, and when feasible, remove or mask non-essential identifiers prior to processing. We do not intentionally submit Lead Data for provider training.
If you use the Leadr AI mobile application, we may send push notifications to your device to alert you about new leads, messages, and important account updates. You can manage or disable push notifications at any time through your device settings or within the app. We do not use push notifications for advertising purposes.
Leadr AI LLC sends text messages (SMS) on behalf of home service professionals to end users who have submitted a service request through third-party platforms such as Thumbtack, Yelp, or Angi. By submitting a service request and providing your phone number on these platforms, you consent to receive SMS messages from the matched service professional via the Leadr AI platform.
Message types include: initial responses to your service inquiry, appointment scheduling and confirmations, follow-up messages related to your request, and service reminders. Message frequency varies depending on the nature of your service request. Message and data rates may apply.
You may reply STOP at any time to opt out of receiving further SMS communications. For help, reply HELP or contact support at [email protected].
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS message logs, and opt-in/opt-out status are used exclusively for delivering the Service and are never sold, shared, or used for advertising. Leadr AI LLC does not sell, share, or use end-user mobile information for any purpose other than delivering the requested service communications.
Consent and Opt-In Data Protection: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you are a Service Professional using the Leadr AI platform, we may send you SMS notifications related to your account, including new lead alerts, appointment reminders, and system notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.
The Service may initiate automated voice calls using AI-generated speech to facilitate communication between Service Professionals and their leads. We collect and process the following voice-related data:
Where required by applicable law (including two-party consent states such as California, Florida, and Illinois), an automated disclosure is played at the beginning of recorded calls.
We do not use third-party advertising cookies. We do not track you across other websites for the purpose of targeted advertising.
We use privacy-focused analytics (such as PostHog) to understand product performance and improve the Service. These providers act as our service providers/processors and are contractually restricted from using the data for their own purposes. We do not use third-party advertising cookies or enable cross-context behavioral advertising.
We retain different categories of data for different periods based on legal requirements and business need:
We maintain strict data deletion or de-identification standards for data received via Partner Platform APIs in our active systems following termination of your integration or a verified compliance request:
Exceptions apply where limited retention is required for security, fraud prevention, legal compliance, dispute resolution, or as required by law. Residual copies may persist temporarily in encrypted backups and disaster recovery systems, but will not be restored to active processing. Backups are rotated and overwritten on a scheduled basis consistent with our backup retention policy.
Retention of Records: Detailed logs of TCPA consents and opt-outs are kept indefinitely to protect the Pro and the platform against legal claims.
We implement a robust security framework including:
Leadr Ai is hosted on secure US-based cloud infrastructure providers. For users outside the United States, we utilize Standard Contractual Clauses (SCCs) to ensure that data transferred abroad receives the same level of protection as mandated by GDPR or CCPA.
Leadr AI's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
This applies to all data we receive from Google Workspace APIs (including Google Calendar, Gmail, and any other Google service we integrate with). We do not use raw or derived user data received from Google APIs to develop, improve, or train generalized AI/ML models, and we do not transfer such data except as necessary to provide or improve user-facing features that are prominent in our application's user interface, or as required by law.